Legal

Refund Policy

How cancellations and refunds work. Last updated: September 2026.

1. Try before you pay

  • Every plan starts with a 14-day free trial with no credit card required, so you can evaluate the complete import workflow before spending anything.

2. Cancellations

  • You may cancel a paid subscription at any time. The subscription stays active with full limits until the end of the current billing period. Unused quota, voucher packs and trial benefits are non-refundable after use.

3. Refund eligibility

  • If a paid plan does not work as described, raise a support ticket from your account within 7 days of payment with your transaction ID (UTR / Razorpay payment ID).
  • Each request is reviewed individually. Approved refunds are issued to the original payment method: Razorpay payments are reversed through Razorpay (typically 5–7 business days); verified manual UPI payments are returned to the source UPI ID.
  • Duplicate charges for the same plan and period are always refunded in full.

4. Non-refundable items

  • Partially or fully consumed voucher packs, expired trial benefits, and fees for periods already used are not refundable.

5. How to request

  • Log in, go to Support → Tickets, and share your transaction ID and reason. We acknowledge refund requests within 2 business days.

Questions about billing? Contact us or start your free trial first.